A WORD FROM THE PRESIDENT….
Dear Chamber Members,
I’d like to start off by thanking everyone who attended the 2019 Salute to the City. We hope you enjoyed the night and thank you for supporting ordinary people in our community who have done some extraordinary things. Whether that is volunteering your time to help your community or hiking the Appalachian trail; when people step outside their regular routines and do what inspires them, everyone benefits from their actions. Our award winners that night exemplify the spirit of taking the road less traveled in order to make not only themselves better, but their neighbors as well.
A special thanks goes out to Mayor Castelli for presenting with me and Cindy Peck for organizing the event along with her fellow committee members. Thank you to all the volunteers that night as well. We all appreciate your contribution and assistance in setting up, serving and cleaning up after the event. Those volunteers were comprised mainly of small business owners and community leaders that donated their time selflessly and truly show why small businesses are the backbone of our communities.
Recently I stopped into Optical Inspirations’ new location after attending their ribbon cutting last month. I had a pair of glasses that the nose pads broke on and they make and sell glasses, so here we were. I asked Beth, who was working at the front desk if they sell nose pad repair kits and she informed me that unfortunately they do not. She then asked to see the glasses and without any further questions said she can fix them. Within a few moments she came out from the back office with my glasses looking brand new. When I asked how much I owe, she said nothing and refused to take any money for the repair. She did not know I was at their ribbon cutting or who I was other than just another potential customer who walked in.
Now the moral of that story isn’t that I got my glasses repaired for free; but think to yourself when the last time was that you received that kind of service with a large corporation? Large national chains certainly have their place within our community, but at the local level, they really cannot compete with the customer service you receive from a small business. In the future when someone asks if I can recommend an eye doctor, where do you think I’ll be referring them? Examples like this are exactly why I would encourage everyone to frequent your local small businesses.
Our next Chamber luncheon will be on November 7th at the Middleburg Heights Community Center at 11:30. The guest speaker is Dr. E Douglas Beach, CEO of the Western Reserve Agency on Aging. Please join us to learn more about “The Graying of America”.
As always, if you are looking to do a brief presentation about your business during one of the upcoming luncheon meetings, please reach out to myself or Cindy.